Complaint Processing for EMC Laboratory Services
SITAEL S.p.A.
SITAEL's EMC Laboratory offers a structured process for handling complaints, including assessment, registration, cause identification, corrective actions, and communication with the complainant.
About this service
SITAEL’s EMC Laboratory provides a formal complaint processing service for its provided services. This involves several key activities: examination and assessment to confirm the complaint is attributable to the Laboratory’s responsibilities, registration of the complaint using a Non-Compliance Report and AC, identification of the root causes and necessary actions for treatment and correction, verification of the implementation and effectiveness of these actions, and active maintenance of communication channels with the complainant. This communication includes confirming receipt, providing processing timeframes, outlining resolution actions, and updating on the complaint’s status.
