Unibap Remote Support
Unibap Space Solutions AB
Unibap Remote Support offers specialized hardware and software support through online meetings, ensuring fast and efficient troubleshooting for space industry clients.
Technical specifications
- Hourly Response time
- When available
- Hourly Discount
- 0%
- 40 h package Response time
- 2-4 office days
- 40 h package Discount
- 10%
- 40 h package Validity
- 12 months ARO
- 100 h package Response time
- 2-4 office days
- 100 h package Discount
- 20%
- 100 h package Validity
- 12 months ARO
About
Unibap Remote Support provides remote expert help, reducing delays and costs associated with on-site visits. Issues are logged in Unibap’s Online Support Tracking System and handled by specialized hardware and software support teams through online meetings, ensuring fast and efficient troubleshooting. The service offers prioritized and predictable support through Fixed Hourly Packages (e.g., 40 or 100 hours) that guarantee a response time of 2–4 office days, with priority handling over ad-hoc support requests. This ensures mission-critical issues are addressed faster and with predictable service delivery. Customers benefit from flexible pricing plans, choosing between on-demand hourly support or discounted prepaid packages (up to 20% discount), with split payment terms (50/50) and a 12-month validity period, offering financial flexibility and transparency.
Documentation
Need the full ICD, test reports or a specific revision? Ask the supplier directly.